Course Details

Customer Service Practitioner Level 2

Customer Service Practitioner Level 2 Image

Customer Service Practitioner Level 2

  • 4.50

Programme Overview

This apprenticeship programme for those who will be willing to work in service sector. They will provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality.


Customer Service Practitioner

Entry Requirement

An employer will determine their own entry requirements for an employee to commence this apprenticeship, but these general entry requirements apply; you have to be aged 16 years or over and must be working for at least 30 hours a week.


Typically 12 months


Portfolio: Apprentices will produce and present evidence showcase to demonstrate knowledge, skills and behaviour set in apprenticeship standard.

End Point Assessment

  • Apprentice Showcase
  • Practical Observation
  • Professional Discussion